Lieben Filme

Guten tag! Ich bin Peter und ich lieben filme.

Sorry, I went all German there for a moment. I received Pokemon Ranger for the Nintendo DS this morning........in German. Seriously, I received the title, played it and found it in German. After checking the reviews of the game on the website, I found everyone else had the same issue. It's likely they didn't tell LoveFilm about the issue, so I DID! They're expecting it back off me soon (I missed the last post today, so I shall post it tomorrow) and I'll let you know what they're planning to do about it. On the topic of faulty goods, when you report an item you have as faulty, you have the option of having either another copy sent to you ASAP, or shipping another item off instead. I chose the former as I'd rather like a go of this game.

You may remember here that my friend rented a Nintendo DS game from LoveFilm and he received the game simply put into a standard disc holder. It seems that LoveFilm have realised that this isn't such a good idea and are now sending DS games in their own special style of case. As always, I have pics. Though This time, I will link to the pics instead of hosting on the blog.

From the front

From the Side

You can't see it on the pic clearly, but the join between the outside sleeve and the DS bit has ripped quite a bit. Maybe a re-design needed? Answers on a postcard please.

And now for something completely different

I forgot to post this earlier, so I'm posting it now:

LoveFilm have introduced "Watch Online (BETA)". This allows you to watch certain films or TV shows online. Some of you may be thinking "awesome". Well think again.

For starters, there are 2 levels of pricing: "As part of your subscription" and "pay per view". These two are exactly what they say on the tin. The included ones are purely free for subscribers. The majority of the titles in this bracket I've never heard or did terribly in the box office (the film "Help I'm a Fish" may be an exception as I enjoyed that, though I don't know how well it did in the box office).
The pay per view collection is a bit more premium than the films in the former section. Though the prices vary from 99p (TV episodes) to about £5 (for a movie if I recall correctly).

This is where, unfortunately, I can't go into detail much. Instead, I shall rant.

The service STREAMS the episode/movie from their server (it may load temporarily like a YouTube video, I don't know I haven't tried it yet). But the issue with both of these is that those with slow internet connections (like myself) are left in the dust. My internet connection is supposedly around 512kbps (that's HALF a meg broadband). It's not fast enough to watch standard quality Youtube videos as they play, and it's definately not fast enough to watch streaming videos on BBC iPlayer, 4oD and LoveFilm's watch online service. The former two are sensible enough to keep their streaming free. LoveFilm on the other hand, want to charge a LOT for the service which a lot of people can't use properly (I'm assuming it isn't just me with a slow internet connection).

It's also a bit hypocritical of LoveFilm to charge for this service as a company who's pride service is UNLIMITED rentals.

OK I'm done.

Titles on the way

Previously on "LoveFilm - My Experiences"....

So, combined with my Film Extra (assuming they all get sent out at the same time), I should be getting 3 discs pretty soon.

And now for the stunning conclusion...

So LoveFilm e-mailed me last night that they'd shipped out my latest rentals. This DID include the FilmExtra I added. So on the way is:

Fullmetal Alchemist Volume 1 (Anime list)
Pokemon Ranger (Nintendo DS game - Games list)
How to Start Your Own Country - Disc 2 (Non-anime list)

So I'm gonna have a lot to watch when it arrives on Tuesday (probably Tuesday seeing as the "next working day delivery" I had at the start doesn't seem to happen any more).

Remember Film Extra?

I just got an e-mail from LoveFilm. Basically, they gave me a free Film Extra rental because I'd rated "The Da Vinci Code" on blu-ray (incidentally, I gave it 1.5 stars. I didn't really like it.)

The e-mail went like this:

Hello Peter,

Thank you for rating Da Vinci Code, The - BLU-RAY Version. We know it is disappointing when a film is a bit of a turkey so to thank you for taking the time and contributing to the LOVEFILM community we want to give you an extra rental - absolutely free.

Redeem your free rental by clicking on the 'Use a credit now' button on your Rental List. That's it - no hassle and no strings - just a free rental on us.


Happy viewing,
from the LOVEFiLM team

It's such a random and bizarre reason to give a free rental, but I'm not gonna complain of course. I finally sent back Super Mario Galaxy this morning too, along with the final Death Note disc. So, combined with my Film Extra (assuming they all get sent out at the same time), I should be getting 3 discs pretty soon.

Currently Watching: The fansubs of the new Suzumiya Haruhi episodes just released in Japan. I recomment renting/buying the first series on DVD (licensed by Beez Entertainment). The second season is weird how they've got episodes ordered, but still awesome.

Currently Playing: Another Code R: A Journey into Lost Memories (Nintendo and Cing game for Wii). I played the previous game on the DS and loved it, although a little short. I've been looking forward to this coming out for a long time, and it was released today (I made sure to get to the Gamestation store pretty soon after it opened this morning to get it). It's very stylish and really draws you in....I'm stuck at the moment, so I'm giving it a rest for a bit to let my mind recover ^_^

Something's Up

I've noticed something odd. LoveFilm seem to be taking longer than usual at sending me things than before. There's a day (or two!) where I have to wait with just "awaiting dispatch" and no title listed. Then it seems to take 2 days for titles to arrive now instead of the next day thing they had going when I started. Maybe it's because they have me hooked as a customer now and not on a free trial where they're trying to impress me. Either way I'm starting to get concerned. The thing is though, I can't call them up and go "oi! Why are you taking so long to send things?" cos I'll just get a generic answer like "we aim to dispatch titles within 2 working days [blah blah blah] after dispatch it's up to Royal Mail [etc]". There's nothing I really can do.

Blockbuster already have a rival to LoveFilm. So here's a business proposition for Blockbuster/other retail rental stores: Use your rental stores as local distribution warehouses. BUT allow people to come into stores, show their card to say that they are a member, and allow them to check out a rental as part of their package, and maybe additional ones for an extra fee. This would combine the cheap, monthly payment of LoveFilm, but also the browsing of being there (like retail stores).

Something for you to consider there.

You may have noticed the addition of adverts on the site. These are there so I can attempt to earn a bit of money to keep paying for LoveFilm (I'm just about managing at the moment). If you have any complaints about them being there, use NoScript. Otherwise, keep quiet and click on them if they appeal to you.

Currently NOT playing - Super Mario Galaxy (promised to keep to let a friend play, but I've completed it and it's just sitting there at the moment)
Currently waiting for since 18th June - Death Note - Vol.5 - Disc 2 (should arrive tomorrow, otherwise I will rage)

UMD Cases

I wasn't expecting this! It turns out that LoveFilm have specialised cases for PSP titles. It's a plastic case with a fold open flap that holds the UMD in place. As always, have some piccies:

This first pic shows the case closed with the information.


This next pic shows the sleeve open with the PSP game in the centre.

One thing to note is that the casing for the disc is not the original. It's a replacement one with the address "umdcase.com" on it. I'm not sure whether a customer did it or LoveFilm themselves did it, but the silver sticker on the centre suggests that it was LoveFilm (as a customer probably wouldn't go to the trouble of making the label for it). It also suggests that the casing broke at some point and LoveFilm had to replace it. It shows that they do care ^_^

Currently Playing - "Super Mario Galaxy" (Wii) and "Me & My Katamari" (PSP) (both on Games list cos I feel like playing some games instead of watching films for a change)

GOOD NEWS EVERYONE!

I've officially changed to the "Unlimited 2 with games" package. That means I'll be able to have two discs/UMDs/cartridges/mix at home at any one time and now includes games.

Swapping package was easy. They listed all the packages they offered in a handy list with the prices. You choose the one you want, hit next and then you're faced with a screen that states which package you're changing too and the top up charge. This top up charge is the difference between your package and the new package and is charged immediately for the rest of the month (so best do it just after your latest bill). I had a £1.70 top-up charge from Unlimited 2 (no games) to unlimited 2 (with games). I can't afford any of the Unlimited 3 packages at the moment.

I've also had my first game out already ("Super Mario Galaxy" - Nintendo Wii game) and, since it's a standard disc, it comes in their standard sleeve. As you may remember, Nintendo DS games come in the sleeves as well (even though they're a tiny cartridge. I've got a PSP game on the way too (Me and My Katamari), which is significantly thicker than a DVD, so I'll be interested to see how they package it. I shall report once it arrives.

Currently Watching - Battle Vixens (it's not that good) (anime list)
Currently Playing - Super Mario Galaxy - Nintendo Wii(not that bad actually) (games list)

RE: Different Envelopes

Just a quick post in regards to the new envelopes LoveFilm started using. After the two I got on the 15th May, I've been receiving the old envelopes again, though most have the new grey/silver colour scheme of the new envelopes. It's probable that they're trying to clear out the stock of the old envelopes first.

In other news, apologies for the lack of updates. I was on holiday for a few days and I've also been revising for some exams I have coming up over the next few weeks. I still find time to watch some things from LoveFilm. I'll probably add games to my package once I finish the exams and am working full time.

From now on, I'll include a quick "What I've got from LoveFilm" section at the end of each post, just so you can get an idea of what's available. I'll also note the list they came from; i.e. anime, non-anime or a third list if I'm following a series (like Eureka Seven) which I want to receive in order but the discs are listed separately. You'll get the idea ^_^

Current Rentals:
Fawlty Towers Series 1 - Non Anime
Perfect Blue - Anime

Once again...

LoveFilm have, once again, delayed one item from coming out. I've finished Eureka Seven so I now have an "anime" list and a "non-anime" list. Yesterday, they said they were sending me "Legend of the Overfiend" (an awful film by the way) from my "anime" list.....and that's it. The other was on "awaiting dispatch". Overfiend arrived today, but only this evening was my non-anime title (Faulty Towers - series 1 - disc 1) sent (so, in theory, should arrive tomorrow).

I'm tempted to e-mail them to ask about this, but I get the feeling I'll get a vague reply along the lines of "we aim to fulfil all customers items the day we receive them blah blah blah...". Yet this could be the "throttling" that I've been hearing about, where LoveFilm use means to slow down the receive/replace/send process for heavy users. It could be a more logical reason like they had an influx of returns and didn't get to me, but who knows...

RE: Different Envelopes

This morning, I logged onto the LoveFilm website and found a link at the top of my "disc selection" page with details on how to use the new envelope style. The page is entitled:
"Different Envelopes: How to use them" (click to see the page).

The arrows make things a lot simpler to understand, though I think they should make the crease alongside the advert a perforated edge as ripping crease tends to rip other parts more than a perforated edge.

A NEW Envelope!

LoveFilm have re-designed their envelopes, and are now much easier to open and send back. As always, I have plenty of pictures to demonstrate (though they're now links to images in order to save space).

First of all, the size. The new one is about half a centimetre bigger than the old one. You can just about see it on this photo.

The big new thing is the method of opening. Before, if you recall, you open them by tearing along a perforated edge. This doesn't always work. Now, there's a tear strip you peel off. Here is before tearing and here it is during tearing (yes that is my thumb).

What I didn't take a photo of is the way the advert folds out, though it's almost identical to the old method. What is new, is that the advert is torn off along a crease which is NOT perforated. Though this doesn't really matter due to the new way of sealing the envelope.

The old envelope was sealed by folding over a tiny strip which had glue on. I always felt that it never really worked well. Now, however, they use a more envelope like approach in terms of shape. This is the new shape of the return part of the envelope. Here is the direction it folds in note that the new envelope is sealed on the non-Address side, unlike the old one.

Finally, the bit that says you can return X in 1 envelope (X being whatever lovefilm feels like I think) is now located with the "faulty?" box on the front of the return envelope. See this image for a close up.

Yesterday, I reported that LoveFilm had got confused again with the sending of my next Eureka Seven volume, well that got dispatched today, so I will hopefully get that tomorrow ready for the weekend.

As always, I shall keep you posted on all things LoveFilm related. Incidentally, take a look at their "exclusive" clip of Coraline here. That's another film I need to go out and watch!

Once Again....

Once again, LoveFilm have sent ONE of my next rentals, while leaving the other on "awaiting dispatch" as seen below:







I currently have one disc assigned to my "Non-anime" list and one disc assigned to my "Eureka Seven" list, which has JUST the next volume of Eureka Seven I want to rent. This had happened once before, and it took them a few days to realise and then send the disc off. Before that, however, when they couldn't send me the next volume of Eureka Seven, they sent me a disc from one of my other lists (i.e. my anime list).

I don't know. But anyways, LoveFilm have officially taken my money away from me now. My trial has ended, and I'm now a fully paying customer. Only thing is, I have a really bad feeling I didn't have enough in my account and I could now be overdrawn. I hope this hasn't happened, because I'll be in a LOT of trouble. Fingers crossed eh?

Deliveries Slowing Down

Over the past few rentals, I've noticed a slowdown of deliveries. At first, the way things happened went like this:

Monday: Send back rental(s)
Tuesday: LoveFilm receive rental(s), choose new one(s), post new one(s).
Wednesday: I receive it/them in the post.

However, things seem to be slowing down a bit. These days, it's more like this:

Monday: Send back rental(s)
Tuesday: Lovefilm get rental(s), choose new, send new one(s) out
Wednesday: ?????????????
Thursday: Receive rental(s)

And a few times, it was like this:

Monday: send back rental(s)
Tuesday: lovefilm receive new rentals......
Wednesday: lovefilm chooses new rentals, posts them
Thursday: ?????
Friday: Disc(s) received.

I'm not sure if it's Royal Mail or LoveFilm, but it's possible that they're throttling my rentals. I'll keep you posted about the post in the next post.

Interesting Stuff and Apologies

First off, the apologies. I'm sorry I haven't been posting much. I've had a lot of work on which also meant I hadn't watched/sent back any discs, so you haven't missed much.

I've still been keeping track of a few things in the meantime and I've noticed some interesting things.

1) Reserved items
You may recall a thing about reserving items that haven't been released yet that will automatically be put on your rental list. Well one of my reserved titles was released last week, and it was put on my rental list automatically. However, with a reserved item, you'd expect it to be put on high priority automatically. This wasn't the case. It was put on medium priority (the default for all new rentals). This was rather annoying, but I changed it immediately to high priority anyways.


Take this next part with a pinch of salt because it might just be coincidence.

2) Recently Added Items Come First?
Yesterday, I added a film that was recommended to me by Lovefilm: "Last Life in the Universe" - a Japanese drama/thriller. I added it and also sent back my two discs. They arrived at Lovefilm HQ today, and they put "Last Life..." as my next dispatch, the day after selecting it. This happened before with the Cardcaptors incident (it was the day after selecting it).

Truth or coincidence? YOU DECIDE!!!

"I'VE WORKED IT OUT!!!" and other news

A few things. Firstly, I noticed that my discs took a little longer to arrive than usual. Three discs were dispatched from Lovefilm on 9th April (my two normal, and the one to say sorry for the Cardcaptors fiasco). Usually, this would have meant that they would have arrived on Friday, but Friday was Good Friday (a national holiday). So I expected them to arrive on Saturday. Only one out of the three arrived (fortunately, it was Eureka Seven vol. 5, so that was good. The other two were nowhere to be seen. No post on Sunday, and Monday was a national holiday (bloody Easter). SO, on Tuesday....nothing arrived. This was a little annoying now. But, I decided to give it one more day. Finally, today, the other two arrived. I dunno what happened, but it could have been a mass of Easter cards being sent, along with various parcels.

Now then, time for the "I'VE WORKED IT OUT!" thing. As you may be aware, I've been pondering why some return envelopes have "up to 2 discs" and some say "up to 3 discs" with no visible difference between the envelopes. However, I think I've worked it out. People get the "up to 3 discs" thing, if they have 3 discs at home (either because of promotions, compensation, or if they are on the higher plan) they are sent envelopes that say "up to 3 discs". Other people get "up to 2 discs". I dunno about those who are on 1 at a time. It seems a bit silly though. I think they should just send everyone the "up to 3 discs" envelopes to try and subliminally suggest the higher 3 disc plan.

Well, that's it for today. I'm sorry there aren't much updates, but the service is fairly steady. Once I start paying, I'm gonna change to the "2 discs, with games" package. Then you might get a little more posting. Till then, ja ne!

A little issue

I was a little irked yesterday and today about what happened. You may recall a few posts ago when I asked about sending DVD volumes in order. They essentially said:

"yes, the system is set up to send volumes in order".

WRONG

Yesterday, I added two titles to my list:

Cardcaptors, Vols. 1 and 2

Cardcaptors, Vols. 3 and 4

(they were two volumes per disc)

As you know, I'm following Eureka Seven very closely. The most recent one I've watched is volume 4, and I expected them to send out volume 5. Instead they send out........

....wait for it.....

Cardcaptors, Vols. 3 and 4

Not only is that not the Eureka Seven volume I expected, but it's not the first volume in the series I added (thus, completely contradicting their previous e-mail). In response, I e-mailed them the following:

In one of my previous correspondences with yourselves I was told that, when multiple volumes of a series are in my rental list, they will be sent in order. This has worked fine so far with my rentals of the "Eureka Seven" series.
However, after checking my next dispatch a few minutes ago, I see "Cardcaptors - Vols. 3 and 4" preparing for dispatch. I have the volume 1 and 2 set on my list as well as I wanted to watch this series in order).

I understand that there is a short wait on the volume 1 and 2 set, but it's undesirable watching a series out of order.

I hope it's not too late to fix this before the rental is dispatched.

They sent me a reply fairly sharpish saying the following:

Dear Peter,

Thank you for your recent query about the dispatch of a feature film series. I will be happy to help explain what has happened in this instance.

When you add a TV series, for example, to your selection list you will be given the chance to add the discs in episode order. Unfortunately this system does not yet apply to many feature film series, trilogies, sequels, etc (unless they are shown as a box set, grouped together on one single film detail page), though we do plan to make this available in future. This is because regrettably unless the titles are listed together on the same details page with a 'rent all' button, our system may not necessarily know which is the correct order.

I am very sorry for any inconvenience this may have caused.

As such, if you want to watch a number of films in a certain order, we do recommend that you only add one title to your selection at a time.

You can of course use the priority settings to place films in order, but sadly this does not always guarantee that it will be possible to reliably stick to that order, particularly if the initial title is not in stock.

We have added 1 extra dispatch on your account to compensate with the issue and it will be dispatched to you as soon as possible over and above your normal allowance.

If you have any other questions then do let us know.

So this is COMPLETELY THE OPPOSITE of what they said in the previous e-mail. I'm getting confused now.

I received the title today in fact. Incidentally, my interest in the title disappeared, so I returned it the same day. As a temporary measure, I've used their "lists" feature to add a list JUST for the next volume of Eureka Seven I want and I assigned one of my discs to it. This should mean that I'll get the discs in the right order.

In the meantime, I e-mailed back with the following:

I've just reviewed the past few e-mails I've had with you, and something doesn't add up.

In an e-mail conversation I had with a support member named Peter, he said that the system is set up so that separate volumes are sent in order, even if they're not in the same detail page.

However, my conversation with Vandana implied that this was not the case and that only titles that are in a group with a "rent all" button will they be sent out in order.

Could you please clear this up for me.

Thank you in advance.

I'll let you know how this goes along.

In other news, I've started reviewing some plus' and minus' for Lovefilm over rental shops (like Blockbuster), and I've worked out the following:

Plus' for Lovefilm:
1) Dirt cheap. You've got to admit that Lovefilm is insanely cheaper than Blockbuster.
2) Find what you want quickly and easily and without getting that pain in your neck from tilting to read the titles on DVD boxes

Minus' for Lovefilm:
1) You don't have much control over which title comes next
2) Picking a rental or two as a family can be fun
3) You have to wait for it to be delivered
4) More chance something can go wrong


Hmmm... starting to look like Blockbuster's winning, but the cost is the big thing (even more important than the neck pain!).

I'll keep you posted on everything else.

Nintendo DS Games

My friend got his first Nintendo DS game from LoveFilm the other day. What's a little strange is that they send them exactly the same as discs (as seen below).



Other than that, nothing much to talk about. DVDs are coming in thick and fast. I'm following the Eureka Seven series, and their pledge that the volumes are sent out in order is true so far. Just got the TV series "Jam" as well (not recommended to be honest).

Unpacking a DVD

As promised, here is a detailed unpacking of a generic Lovefilm DVD.

Here is the standard envelope as you receive it.




And the back:



The white bit at the bottom has what seems to be a serial number, but also "Picked by XXXXXX" which lists the name of who packed it (it's not a machine as I thought). I've had several by a guy called Dominic it would seem.


Next you tear along the edge where it says "OPEN HERE" and you end up with something similar to this.



The "Rate it or Slate it" thing is promoting their title rating thing their website has (I mentioned this on earlier posts). The other DVD I got today had a promotion for getting 30 days free if I recommend another person to Lovefilm, as well as an advertisement for emusic, as seen in this next image.




Now here's something important.



On the envelope, you can tick a "Faulty" box in the event of a problem with the disc (only put the faulty disc in when sending). However, as you may remember from my faulty disc post a little while back, when reporting a problem on the website (as the envelope recommends doing first) it doesn't say whether you should tick the box as well as reporting on the website, or whether it's one or another.


Now then, on with unpacking. When you take off the Lovefilm promotion, you can take out the DVD in the sleeve which, in this DVD's case, had a label on describing what's on the disc (though my other DVD, Eureka Seven Volume 2, did not have a label).






On the back of the sleeve is a message asking people to look after the discs which is a good thing as the last thing you need is a broken disc, and it says in the terms and conditions that if you break or lose a disc, you will pay £10 per DVD, £17.50 per Blu-ray or HD DVD disc and £25 per game (correct as of 24th March 2009 in their T&Cs).
It also recommends giving the DVDs a wipe with a cloth in case it doesn't play. It also mentions a special material called "Tyvek" that the sleeve is lined with "to better protect your disc".




Also, as I've explained before, it asks for the disc to be returned in the right wallet.



While this DOES matter when there's a label on the sleeve, I don't quite see why it would matter when there isn't one.


That's all there is to it really. When returning the disc, you simply peel off the film over the glue, and then fold over the remaining part.



And now for my usual confusion with hoe many discs can be returned in an envelope.

Standard Lovefilm Envelope:



Spare Envelope (received with my previous lot):





And that's it. I'm off to watch Look Around You and Eureka Seven.

See ya!!!

E-Mail Followup

Here's the first e-mail I got back off Lovefilm concerning the e-mail I sent in the previous post.

Dear Peter,

Thank you for your e-mail.

I was pleased to read that you are happy with the service that you are receiving from us. We always like to hear such positive feedback from our customers.

I have just contacted our Catalogue department and asked them if they would be able to group together the 4 volumes of 'The Melancholy of Haruhi Suzumiya' series. Once I hear back from them I shall contact you again.

I can confirm that our Web team are currently working to improve the search facility on our website. I have therefore passed your suggestion onto them for their consideration.

I do hope that you shall continue to enjoy the service that we provide and if we can be of any further assistance then please do contact us again.


Kind regards,

Peter

Well, apart from the fact that the guy helping me is ALSO CALLED PETER, it's awesome that they sent a response so quickly. Not only that, but it looks like they actually read the e-mails people send them (unlike Microsoft, but that's a whole other story). However, it seems they mis-understood when I went on about the 4 volumes of Haruhi. I was merely using it as an example as I already have that series on DVD. However, as he promised, he e-mailed me back later on. Here's the message:

Dear Peter,

Further to my previous e-mail, I can confirm that I have been advised by our Catalogue team that when the different volumes of the title 'The Melancholy of Haruhi Suzumiya' are added to a rental list then our system is set up so that they shall be sent to you in the correct sequence one after the other. We do list each volume separately as we have found that in the past customers have not wished to be sent the entire volume series but only certain volumes so our Catalogue team do not intend to group then together on the one page.

If we can be of any further assistance in this or any other matter then please do contact us again.

Kind regards,

Peter

So that's awesome as I can add all the "Eureka Seven" volumes to my list without fear of them being sent in the wrong order! Incidentally, volume 2 is one of the next two dvds being sent (the other being "Look Around You - Series 2").

In all, I'm feeling very happy with Lovefilm at the moment. That's enough rambling for today I think. Ja-ne!

An E-Mail to Lovefilm

I just finished sending an e-mail to Lovefilm about a couple of things. Here it is for your viewing plesiere.

Dear Sir/Madam,

First of all, thanks for providing such a great service. I never expected that it would be so easy to use the Lovefilm service, but I was proven wrong.

I would like to make a couple of suggestions you could possibly implement on the website.

First of all, I am a big fan of Japanese anime. The various series' in this genre are released in multiple volumes (for example, a 14 episode series like "The Melancholy of Haruhi Suzumiya" is released in 4 separate volumes). When searching for a series, the volumes are usually listed separately as normal DVDs. However, what I am suggesting is that series' like the above are grouped together like multi-disc titles so that users can rent the volumes in order with one click instead of renting each individual volume separately when they finish the previous one. This would also clean up search results as there would only be one listing for a series instead of several.

My other idea is concerning the search feature on the site. Currently, the search facility of the website only searches titles, actors and directors. An idea I had would be to have the publishers of the titles searchable. Again, this would benefit anime fans such as myself, as it would allow me to browse publishers catalogues to find new titles for me to rent. This would be better than simply browsing an "anime" section as some titles I've noticed are put under "world cinema" and not "anime" (and the other way around) as well as some publishers only dealing in types of anime I'm not overly fond of.
But it's not just anime fans this would benefit. There are other publishers out there who only deal in certain types of film.

I apologise for the ominous wall of text, but I hope you consider my ideas.

Thank you for your time.

So what do you think? I'm not sure if they'll take me seriously from mentioning anime a lot, but it's worth a shot. Who knows, they might actually implement it!

All 4 discs have been sent back, I will find out which two I'm getting next tomorrow probably and, if the post is good, I'll get them on Tuesday. I'll probably see you then. If I remember, I'll post step-by-step "how to open Lovefilm envelopes" guide!

See you then!

Today's Deliveries

I was kinda expecting my delivery yesterday, but they arrived today. All four discs.

Remember how I mentioned that my friend got two discs in one envelope, well I got two envelopes with two discs in each, though with a little bit extra...



Inside one of the envelopes was one of these. On the back it reads "Spare return envelope, you may return up to 3 discs in the same envelope".

So that was rather nice of them to give me an extra envelope. Though I usually return them one at a time as I finish with them to ensure I get titles asap, since I have a few extra this time, I'll probably put a few in the same envelope.

Now then, I got my first blu-ray from Lovefilm today. Apart from the fact that the disc is really really shiny, it has a little "blu-ray" logo on the sleeve it came in which is odd, but fair enough. Probably to differentiate the discs at the distribution plant.


Once again, im completely stumped as to what the difference between the envelopes is. The small spare envelope says up to 3 discs, but the larger lovefilm envelopes say 2 unless they have advertising (like the Street Fighter envelope) then it says varies.

Anyways, everything seems ok. I'll go back to enjoying my 4 discs XD

A conversation with a previous Lovefilm customer and my thoughts on a few things

Yesterday, I went to a restaurant with some friends (including Martin who introduced me to the service). I mentioned to Martin my first problem (see previous post) and Mark, across the table, went "oooooh how long have you been with them?" From his response, I had a feeling he hadn't had much fun with them. I asked him what his experiences were with them, and here's the summary of them:

1) Delivery times are really slow and sometimes don't turn up, so you have to report as missing.
2) Scratched discs is a very common occurrence.
3) They left lovefilm and went with Amazon.co.uk rentals and loved them......until Lovefilm bought them.

Personally, I haven't had much issue with them except for one scratched disc which they instantly dealt with and gave me compensation for it (an extra rental ^_^). But then again, it's only been ten days since I signed up, so I can't really draw comparisons.

On looking back at their response to the scratched disc, they have the same policy as Blockbuster stores. I got myself a Blockbuster account quite a while back as renting a whole series boxset of Charmed for £5 a week seemed like a good deal. But, quite often, there would be at least one disc which was scratched a lot and would skip quite a bit on playing. For the first two times, they just thanked me for telling them and put the offending discs in their scratch removing machine. But after that, their policy must have changed as, when I came in after that to let them know, I always got a free rental out of it.

Looking back on it now, I feel kinda bad for always going in with scratched discs and getting free rentals, but I still borrowed films from them and they were usually alright, so they still got lots of my money XD

One thing I liked about Blockbuster over Lovefilm is that you got the original box for the rental. With Lovefilm, all you get is a plastic sleeve (sometimes with a label on with a picture of the box and a little about the title). I don't know about other people, but having the actual box feels more satisfying. Also, it feels like you're less likely to lose the disc if it's in a box. I'm sure I'll lose one of those sleeves one day >_<

Then again, one thing with Lovefilm is that you can select the specific disc from boxsets you want to rent. This is especially good if you buy the one disc version of a film, and then find that there's a two disc version, you can borrow the special features disc on its own. THAT is a really good idea I think.

LOVEFILM ON STEROIDS!!!

You may recall that I had to send a disc back to Lovefilm due to it being faulty. As compensation, they added an extra rental in the style of a film extra. I also sent back Snuff Box. In addition, a few days ago, I requested a Film Extra. Bring all this together and what do you get?

FOUR DISCS ARE COMING!!!

I wasn't expecting that! I must say that LoveFilm are certainly very high up in my books. Their customer service is great and I've had no issues with them whatsoever! We shall see if this remains when I become a paying member in a month or so...

THE FIRST PROBLEM

I received another disc today (their postage is really fast) and I encountered my very first problem: The disc would not play.

After about 2 minutes (ish) of whirring and clicking (gulp) my blu-ray player informed me that I could not play the disc. I took a look at the disc and saw thick scratches on the inside ring of the disc along with smaller scratches at various points on the disc. As any normal person would do, I tried it in another of my DVD players. It looked like it was about to work as it went "loading..." then a black screen appeared...then it turned itself off -_- I hate that DVD player by the way.

So I followed the instructions on the envelope and went to the "report a problem" section on the lovefilm website. I can easily say it was the easiest returns process I've ever done. The steps went like this:

1) Click "report a problem" on the rental list page.
2) Select "Broken or not playing disc" (or whatever the problem is)
3) Select the title in question (this was a little confusing as clicking the title take you to the item's page on lovefilm. you have to select the option button on the far right)
4) Hit continue
5) Select whether you want another copy of the title, or if you just want your next rental instead (fyi, I selected "next rental" because, after lovefilm had dispatched it, I watched it round a friend's house and it wasn't very good)
6) Add any comments on the issue
7) Hit finish.
8) Post title back as normal. (This also confused me. I wasn't sure whether I tick the "faulty" box on the envelope AS WELL as reporting the problem, whether it was one or another or if it didn't matter. I ticked the box as it'll get to where it's supposed to go either way probably.

And that's it. Very simple process. Just tick the right boxes and post the disc back. I got a reply about five minutes after this saying:

"We do regularly check and clean all of our DVDs and any damaged discs are withdrawn from circulation immediately and replaced with new stock.

We have added an extra dispatch to your account as compensation and it will be sent to you as soon as possible. Please note that the bonus rental will not reflect on your account as it is processed manually."

Which is pretty cool. This means I'll either receive an extra disc tomorrow or Monday, and by the sounds of it, this rental has the same rules as a film extra rental. I shall report back of course. Now for some a picture...



This shows roughly where the major scratches were (though not as gigantic as my 5 minutes in Paintbrush). This is not my original disc as that was immediately sent away (as there was about 5 minutes till the last post).

That's it for today. Laters y'all!

More on Film Extra

As you may remember before, I got a film extra. Now I wasn't entirely sure which title was a film extra one. I found out that it was likely one of the two bad films I got previously (fyi, I'm not mentioning titles because I don't want anyone to rage at me for saying they're bad). So, I currently have Snuff Box out, and I've got another title coming soon. I've requested another film extra, but according to love film, it will "go out with [my] next dispatch" which sounds like it'll only be sent when I send something else back (so they'll send me at least 2 discs) but I don't know. This time, I'll be sure to note down what I have out and try to work out which title is my film extra title and work out how it works.

Staying on the topic of film extra, I was asked how love film select which title to send for the film extra. It's a good question, and I'm not entirely sure of the answer. I think I read somewhere on the site that the rental list selected when you click the "use film extra" button is what the disc is selected from. This probably means that the usual priority rules apply. However, I think I read that, in order to be sure of what list the film extra is selected from, you have to leave the list you want it from selected until the selected disc appears at the top. I'm not sure about this one, so don't quote me.

A couple of things

Well, I sent back the death note discs OK. They arrived the next day and were replaced by the next two titles (which, incidentally, were rubbish. So I'm sending them back tomorrow morning).

Film Extra

Here's something interesting. Every now and again, you may come across something on LoveFilm offering you a "free rental". Now usually, people take up the unlimited package so on first glance, these people may thing "pah, must be for pay as you go users". WOAH THERE! You couldn't be more wrong.

A "Film Extra" rental is an additional rental on top of your current rentals allowing you an extra disc at home. Let me explain...

I have signed up to LoveFilm on the Unlimited-2 plan. That's supposedly unlimited rentals every month and I'm allowed two discs at home at any one time. Then I come across a competition to win a Nokia something-or-other, but also a free rental just for entering. I go "meh, what's the worst that could happen" and enter. After this, I go over to my rental list and see this:

You have 1 credit remaining

Next to this is usually a button that says "use FilmExtra" or something similar. On clicking this you're promped if you definately want it or not. If you press yes, the rental page will update with "Titles at home (X at home and 1 Film Extra rental requested)". This means it's pending. The next day (usually) they'll have processed it and send a title from your list out with the next delivery. If you have titles at home already, the Film Extra title will be a bonus title you can have out at the same time. So you'll have 3 discs at home at the same time if you have two at home at no extra cost. This rental also doesn't have any late fees like all other love film rentals. Now when it comes to returning titles after getting one, I'm not sure how it works. Either a specific title is assigned as "film extra" and you have all your remaining discs with this one on the side, or you get reverted when you return the next disc (no matter what it is). I shall report back on this one.

A word of warning though. You can only have ONE Film Extra title out at any one time. So stockpiling a load and using them all at once won't work.

So Film Extras are awesome. However, it seems to be rather rare to come across them. I managed to get two as I entered pretty sharpish into the Nokia something competition. But I also got an e-mail from LoveFilm saying:

"We’re so sure that spending a few minutes choosing films is worth doing, we have sent you a FREE rental to use within your trial period.

No forms to fill in, no boxes to tick. Just go to your rental list to redeem your FREE rental today."

And that was another Film Extra in the bank. I can't use this one just yet until my two crappy films are returned. When this happens I shall report on how returning titles after getting a film extra affect how many discs you have (as mentioned above).

Envolope Advertising

When I received my films this morning I didn't get the usual LoveFilm red envolope. Instead, I got a black and yellow advert laiden envelope for "Tom Clancy's H.A.W.X". Here's a pic (no pics of the standard envelope I'm afraid.



Here's something strange though. The standard LoveFilm branded envelope says you can return up to TWO discs in the envelope. The hawx branded one says it accepts up to THREE discs. Some envelopes I saw on the internet says it allows up to FOUR. Both the red and the hawx envelope seem more or less the same to be honest so I don't see what the difference is, but I'm not gonna argue with the envelope and risk getting told off by Lovefilm.

AND NOW A SPECIAL REPORT FROM SOMEONE WHO ISN'T ME

I signed up to LoveFilm after a recommendation by Peter. I signed up to the Unlimited-2-Games package which means I can get games as well as films. I got my first two discs today (one game and one film), but the strange thing was that they sent both discs in the same envelope which means that I have to send back both at the same time or make my own envelope and use the address on the website.

Peter back. This is a good point actually. If you lose an envelope or rip it accidentally, you can send the disc back using the address given. It's a freepost address too so it won't cost any stamps, though I think it's 2nd class when sent by the freepost address and not the lovefilm envelope.

Aaaand that's it for today. I shall keep you posted about the film extra thing (their explaination on their site isn't really that good). I shall see you in a couple of days.

First Titles Received

I got both discs of Death Note volume 3 today. They come in a rather confusing envelope. To open, you remove the front panel by tearing along a perforated edge (which isn't well made as it ripped quite a bit when opening. You have to be really careful.

You can then take out the DVD in a small plastic sleeve with the DVD's details on. According to instructions on the back of this sleeve, you have to be careful to put exactly the right dvd in the sleeve (which is especially important for multi-dvd sets). Also, the sleeve is coated in a material to help protect the disc.

Once I managed to fight my way through the somewhat complicated envelope, I found the DVDs in a very good condition (which I found surprising).

After watching, I put the dvd back in the envolope (it says that you can put two in one envelope if you wish) and there's this peel off thing that lets you seal the envolope. At first, I thought it wasn't much, but trying to re-open it proved very difficult.

The envolopes are delivered to you first class and the envolopes to send back are also 1st class (so no evil extra charges there).

Also in the envolope is a small advert for Thorntons chocolate and the back of the bit you tear off with your address on has a "recommend a friend" deal on which gives you 30 days free if you get someone to sign up to Lovefilm with your code. They also get 30 days trial instead of the normal 14 days (if you're interested, leave me a comment).

These titles arrived the day after they were dispatched (site said dispatched 5th, arrived 6th). The only issue I had was the slightly confusing envolope and the fact that the "open here bit teared somewhat.

Selecting your rentals

Selecting rentals is simple. Organising them, however, is another matter, though still fairly simple. Maybe too simple.....

The site gives you a rentals list of the stuff you want. To add things to this list, you click the red "RENT" buttons next to titles you want (which can be found by browsing the site or by using the search box). This was fine for DVDs, but when I clicked "rent" on a blu ray title, it came up with a box saying something like "you do not have a list for blu-rays, add anyway?" I still don't understand what this meant, but I'm guessing it's about the lists thing (which I'll talk about later on).

Well, when you click rent, it gets added to your rentals list. Lovefilm recommends having at least 10 titles in the list so that you won't be without a title, which is fair enough. This isn't just a "brah brah" plain list. You can customise it somewhat....

You can set each rental you want a level of importance: High, medium and low. Obviously, rentals set to high will get a higher priority than those in medium. I suppose if someone has title A set to medium and someone else has title A set to high, the person with the high gets the title first. It seems slightly limiting to me though.

On the rental list, the titles are split by importance (each importance is individually listed alphabetically). Something else that I noticed while selecting titles is that a little hourglass may appear on items. A grey hourglass means that the title is a little popular so there may be a wait before it's sent to you. A red hourglass means that tht title is VERY popular so there may be a long wait.


You can also reserve titles that haven't been released yet (like I reserved the Negima spring and summer specials that come out later this month). In this case, the title will have a yellow "RESERVE" button instead of the red "RENT" button. This is added to a seporate list below your rentals list. When Lovefilm get a copy in, the title is copied to the rentals list. I don't know what importance the reserved title gets, but I assume it'll be high as you've reserved it for a while.

Something I found really interesting was that you can put TV boxsets on your rentals list. I found this out by looking for Death Note volume 3. Now here's the cool part, you can actually rent discs in the boxset seporately (this is great if you just want to see the bonus features dvd). Alternatively, if you rent the entire boxset, the discs are sent to you in order.

Above your rentals list shows the titles you have at home and any pending deliveries. Lovefilm decided to send me both discs of Death Note volume 3 as my first ever rental. When it arrives, I shall report back.

It begins....

Hello everyone. I'm Peter and I signed up to Lovefilm UK on 4th March 2009. Before I begin, I want to make one thing straight: I am not paid to make this, I am a legit customer.

The other day, I was at an anime club which I go to every month. This time, the main guy was giving out some cards that allowed people to get 2 months free trial if they entered the code on said card. I picked one up and thought I might give it a go.

Before I signed up, I went round the internet looking at people's experiences with the company. Some said they loved it, some said they hated it. There were arguments contradicting each other all over the place. I looked at their selection of films (especially their anime section) and I decided to sign up. Of course, after searching the internet like mad for people's opinions, I thought I might make a plain and easy to understand blog so I can share my experiences with the world to help them make the right choice when it comes to Lovefilm.

I won't bother the boring details of the signup process as that was simple enough (only took about 5 minutes). Look out for the next post detailing how you select titles.

EDIT: FYI, I took the movies only option so no games rentals for me, though I may change in the future.

EDIT 2: Also FYI, I took the most popular choice of "unlimited rentals - two discs at home at any one time" package for £12.72 per month (obviously paid attention to the VAT change)